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How can we help?

Browse the FAQs below, or reach us directly — we're happy to help.

Contact us

We typically reply within 1–2 business days.
Getting started
What is Pana?
Pana is a gentle companion app for people living with chronic illness. It brings together an AI companion you can chat with by text or voice, simple symptom / medication / pacing tracking that turns into a doctor-ready summary, a low-pressure community of people with similar conditions, and a self-care kit — breathing, soundscapes, meditations, grounding, and crisis resources.
How do I create an account?
Download Pana from the App Store, open the app, and sign up with Apple, Google, or email. Pana is for ages 13 and up.
Pana Plus (subscription)
What's the difference between the free plan and Pana Plus?
The free plan includes daily companion chat and a one-time free voice session. Pana Plus adds unlimited chat and voice, advanced insights, doctor-report PDF export, and extended memory. Pana Plus is $14.98/month or $114.98/year.
How do I manage or cancel my subscription?
Subscriptions are billed through your Apple ID. To manage or cancel, open iPhone Settings → [your name] → Subscriptions → Pana, then change or cancel your plan.
Your data & privacy
How is my data handled?
Your privacy matters to us. Pana's companion is powered by AI processing, and the app explains what is shared before you use those features — you're always in control, and you can delete your data anytime in Settings. For the full details, please read our Privacy Policy.
How do I delete my account and data?
In the app, go to You → Settings → Account → Delete account. This permanently deletes your account and its associated data. You can also delete just your chat history from the same place.

In crisis or a mental-health emergency?

If you're in immediate danger, please contact your local emergency services or a crisis hotline right away. Pana also shows crisis resources inside the app, but it is not a substitute for professional or emergency help.